We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share information when you use our gaming services.
We automatically collect data including server logs, HTTP logs, and data transmitted via the Actions on Google API to improve our services and provide better user experiences.
We may collect your device type, operating system, browser information, IP address, and interaction logs for debugging and service improvement purposes.
Information provided directly by users, such as name, email address, username, profile information, and any input given through voice or text interactions with our games and services.
When you create a gaming account, we collect your chosen username, email address, and any profile customizations you make within our games.
Google ID, device identifiers, or other unique identifiers used to recognize returning users and provide personalized gaming experiences across sessions.
We use device identifiers to save your game progress and settings, allowing you to continue where you left off on any device.
Game progress, achievements, scores, in-game purchases, multiplayer interactions, and gameplay statistics to enhance your gaming experience.
We track your level progression, unlocked achievements, and gameplay statistics to provide personalized recommendations and improve matchmaking.
We use the information we collect to:
If you contact our support team about a game issue, we use your email address to respond with troubleshooting steps and follow up on the resolution.
We may share data with trusted third-party service providers who assist in delivering our services, including hosting providers, analytics platforms, payment processors, and customer support tools.
We use cloud hosting services to store game data and analytics platforms to understand how players interact with our games for improvement purposes.
We may disclose information when required by law, to comply with legal processes, protect our rights and property, or ensure user and public safety.
If we receive a valid legal request from law enforcement regarding illegal activities, we may be required to provide relevant user information.
Information may be shared with third parties only with your explicit consent for specific purposes such as promotional partnerships or integrated services.
If you choose to connect your social media account to share achievements, we will only share the information you specifically authorize.
We never sell your personal data to third parties for marketing purposes. Any data sharing is limited to the purposes outlined in this policy.
We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Data encrypted in transit and at rest using industry-standard protocols
Data stored on secure servers with access controls and monitoring
Limited access to authorized personnel with regular security training
Continuous monitoring and regular security assessments
Your payment information is processed through encrypted channels and we never store complete credit card numbers on our servers.
While we implement strong security measures, no online service can guarantee 100% security. We continuously work to improve our security practices and will notify users of any significant security incidents as required by law.
We retain user data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Game Progress | Until account deletion | Gaming experience |
| Transaction Records | 7 years | Legal compliance |
| Support Communications | 3 years | Customer service |
| Analytics Data | 2 years | Service improvement |
If you delete your gaming account, we will remove all associated personal data within 30 days, except for transaction records which we're legally required to retain for tax and financial reporting purposes.
You have comprehensive rights regarding your personal data:
Request access to your personal data and information about how it's processed.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal data when no longer necessary.
Request your data in a portable format to transfer to another service.
Request restriction of processing under certain circumstances.
Object to processing based on legitimate interests or direct marketing.
You can opt-out of promotional emails at any time by clicking the unsubscribe link in our emails or adjusting your account preferences in the game settings.
To exercise any of these rights, contact us at themarkhorgames@gmail.com. We will respond to your request within 30 days.
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings.
If we introduce a new feature requiring additional data collection, we will update our Privacy Policy accordingly and inform users before the feature is implemented, giving you the choice to opt-in or decline.
If you have any questions about this Privacy Policy, our privacy practices, or want to exercise your rights, please contact us:
The Markhor Games
Office 5, 3rd Floor, City Plaza
5th Road, Commercial Market
Satellite Town, Rawalpindi, 46300
Pakistan
Email:
themarkhorgames@gmail.com
Phone:
+92 312 4266 889
Response Time: Within 48 hours
Monday - Friday: 9:00 AM - 6:00 PM (PKT)
Saturday: Closed
Sunday: Closed
This Privacy Policy was last updated on June 30, 2022